Why is one of my buds not working?
Shut down the smart device, and leave it off for at least 30 seconds, then power it back on. Then, try pairing the buds to your device again by navigating to Settings > Connections > Bluetooth. Re-pair the Galaxy Buds to your smartphone and check to see if both buds work.
Put the two earphones into the charging case, open the top cover of the charging case, and press and hold the touch area of the two earphones for 10s at the same time. Until the phone Bluetooth searches for the buds, and the reset is successful.
- Delete the headset from your cell phone's list of paired devices.
- Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
- Re-pair the headset with your phone.
Make sure the Buds are not connected to other devices by resetting the Galaxy Buds. To do this, tap and hold both earbuds until you hear a chiming sound. This will also turn them to pairing mode. Turn on your iPhone's Bluetooth by going to Settings > Bluetooth and tapping the toggle to green.
Check for any obstacles like walls or electrical equipment between the paired devices. Restart the mobile device and relaunch the Galaxy Wearable app. If only a single earbud is connected to your mobile device, restart the earbuds to connect both of them.
Touch the sensors on each earbud simultaneously for at least 10 seconds or until you hear a chime indicating that the earbuds have reset. Place them back in their charging case and leave them there for 30 seconds. After 30 seconds, pair your earbuds again with your device and see if the issues are fixed.
There are many issues that can cause one earbud not to work. Some are simple fixes, like bluetooth pairing problems or a device that simply needs to be cleaned or reset. Other issues are more challenging to resolve, like a short circuit, frayed wiring, or water-damaged devices.
If a single earbud only cuts out occasionally, try twisting and taping the cord until sound comes through it again. If twisting the cord doesn't work, you may need to open the earbud and solder the connection if you're able to. In some cases, you may need to buy new earbuds.
Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry. Firmly plug your headphones back in.
Unplug the headphones from their charging port. Press and hold the power button for 10 seconds. Wait for the LED light to blink to indicate that you have successfully reset your headphones.
Why are my earbuds not connecting to each other?
Reset your earbuds(red lights blinking) then put them back in to the case wait about a minute then pull the right one out first allow it to completely turn on then pull the left one out of the case and allow it to do the same thing.
Place your earbuds in the charging case, and then close the lid. Wait 5-6 seconds, and then open the case. The earbuds will automatically enter Bluetooth pairing mode.

- 1 Put your Galaxy buds in your ears.
- 2 Tap and hold both earbuds' touchpads. The earbuds will enter Bluetooth pairing mode and you will hear a sound.
- 3 Open the Bluetooth settings on your device and pair your Galaxy Buds as a new device.
- Put your Galaxy Buds / Galaxy Buds+ in your ears.
- Tap and hold both earbuds' touchpads. The earbuds will enter pairing mode and you will hear a sound. ...
- Open the Bluetooth settings on your device and pair your Galaxy Buds / Galaxy Buds+ as a new device.
Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, and Galaxy Buds2: Tap Earbud settings, then tap Reset, and then tap Reset again to confirm. Galaxy Buds: Tap About earbuds. Tap Reset earbuds, and then tap Reset again to confirm.
You can pair them manually without the app, but you'll lose a bunch more features in the process. Like past Galaxy Buds models, there's no physical button on the case for pairing. After several generations of devices, Samsung's certainly got the foundation in place.
Open the charging case. Press and Hold till Red and White Light Appears (it takes time). The Buds will factory RESET after White and Red Light appears on the Case.
Damaged Cable
A cable cut automatically disconnects the transmission of sounds from your plug to the earphone jack. This can occur as a result of overstretching your earphone when in use. You'll possibly need to bind the cables together to continue using it, and it's sometimes not feasible.
If you only hear audio from the left side of your headphones, make sure the audio source has stereo output capability. IMPORTANT: A mono device will only output sound to the left side. Generally, if a device has an output jack labeled EARPHONE it will be mono, while an output jack labeled HEADPHONE will be stereo.
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Get your Samsung earbuds ready to connect
- Make sure there's no interference. ...
- Restart the earbuds. ...
- Charge the earbuds for at least 30 minutes.
How do I manually turn off Samsung buds?
There is no way to turn the buds off they only turn off when they are in the case and the case is closed.
Via the charging case
If your Galaxy Buds are out of the charging case, put them back inside the case. Close the case, and wait for 5-6 seconds. Open the case lid, and your Galaxy Buds should enter Bluetooth pairing mode. Open your Galaxy Buds case to enter pairing mode.
If you've already paired your earbuds with a phone or tablet, just open the charging case to reconnect them. To connect a new pair, navigate to and open the Galaxy Wearable app, and then tap Start. Place your earbuds in the charging case, close the lid for 5-6 seconds, and then open the case back up.
Flashing Red: Charging error. Reconnect the case and earbuds. If the error occurs again, contact a Samsung Service Center for service support. NOTE You can check the battery level for the case and earbuds in the Galaxy Wearable app.
If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged.
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Charging case battery indicator light.